Pro Floor Restore

Carpet Cleaning and Tile Cleaning in Appleton WI   920.358.0234

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Carpet Cleaning Appleton WI

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CARPET CLEANING In Appleton WI

Frequently Asked Questions

What are the steps that I can expect a certified professional to take when cleaning my carpet?

The principles of carpet cleaning are listed in the S100 Standard and Reference Guide for Professional Carpet Cleaning, updated in 2011. The principles of carpet cleaning include:

  • Dry Soil Removal - Thorough vacuuming using an upright vacuum with brush agitation and high-efficiency double-lined collection bag, or a final filter, to remove up to 99 percent of particles.
  • Soil Suspension - This involves the application of properly specified, formulated and mixed preconditioning agents designed to separate soil from fibers. There are four fundamentals involved in soil suspension: application of preconditioning chemicals; using heat or temperature to speed chemical reactions; agitation for      proper chemical distribution, and providing dwell time so that chemical      reactions can be completed before soil extraction is attempted. The acronym "CHAT" makes the fundamentals of soil suspension easy to remember.
  • Soil Extraction - Any method of cleaning must physically remove soils if it is to be successful. Soil removal takes place with absorption, wet vacuuming, rinsing and even dry vacuuming. The most common method for soil removal among professionals is hot water extraction.
  • Grooming, as necessary - Grooming has little to do with physical soil removal; however, it is needed to eliminate pile distortion and matting, to properly distribute additives, such as carpet protectors, and to create an even appearance for your inspection.
  • Drying - Damp carpet resoils rapidly, creates potential for slip-fall problems and ultimately, can grow bacteria with associated odor.

            

What is the proper way to deal with furniture indentations in carpet?

  • Indentations from furniture re-arrangement are a normal phenomenon in carpet. Sometimes, the situation is self-correcting when the furniture is moved and the carpet backings and pile are allowed to re-acclimate. In other cases, vacuuming coupled with light brushing can bring up the indented areas. In extreme cases, the indentation can be covered with a damp towel and steamed with an iron for a few seconds, followed by brushing while warm to "resurrect" the pile in that area. Nylon carpet pile (about 70 percent of residential carpet) responds particularly well to this procedure.

How often should I get my carpets cleaned?

  • Frequently used carpet should be professionally cleaned by a qualified technician at least once a year - perhaps a little longer interval for infrequently used carpet and even sooner for carpet in homes occupied by respiratory sensitive or allergic persons or in homes with indoor pets.

What is the standard drying time when carpet is cleaned?

  • The IICRC S100 Standard and Reference Guide for Professional Carpet Cleaning specifies: (Section 7.5, Drying) ...When cleaning carpet, it is highly recommended that drying occur within six to eight hours or less: however, drying time must not exceed 24 hours. Failure of the professional to implement drying procedures could result in a variety of after-cleaning problems. Often, occupant cooperation is needed to expedite drying.With normal temperature and humidity coupled with use of your heating ventilation and air conditioning (HVAC) system, the carpet should be dry in much less than 24 hours. If it stays damp longer than that, the opportunity for microbial growth and associated odor arises.​​ Pro Floor Restore uses state of the art equipment and the knowledge how to use it to its highest capability. That being said, most carpets we clean are completely dry with-in 2 to 4 hours; we use fans when possible to speed the drying process. We have had carpets dry with-in 20 minutes, but normally 1 to 2 hours is all it takes.

How to Select a Professional?​

“Cleaning Carpet Can Be a Dirty Business” “Not All Scum Is In the Carpet” “Don’t Let them Pull The Rug Out From Under You” “Clean Your Carpets Without Cleaning Out Your Wallet” “Don’t Get Taken To The Cleaners.”  These clever phrases have appeared recently in newspaper articles and televised news programs across the nation warning consumers about carpet cleaning scam operations. The media has related horror stories of trusting consumers who have responded to low-price carpet cleaning specials only to become victims of unethical cleaners who refuse to honor the advertised price, intimidate the consumers and do poor quality work.​Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception. This does not mean that all carpet cleaners are rip-off artists. How do you know who is and who is not? The professional carpet cleaning industry has cited these scam activities as a major industry concern and is taking action to help eliminate unprofessional workmanship and unethical tactics. One of the leaders in this campaign is the IICRC, an international, non-profit organization that certifies cleaners who meet prescribed levels of technical proficiency and pledge to operate by a Code of Ethics.To help educate consumers so they will not become victims of fraudulent practices within the cleaning industry, the IICRC has released a list of guidelines to consider when selecting a carpet cleaner.

  • Price – If an advertised price sounds too good to be true – it is! Often carpet cleaners advertise a low price just to get their foot in the door. Use common sense; a low price usually equates to low quality for any product or service. Legitimate business people have expenses they must cover, including license, taxes, insurance, employee wages, and benefits, and quality tools of the trade. A professional carpet cleaner who must cover all of these business expenses and make a profit to stay in the business cannot afford to drive to your house for $5.95, much less clean a room of carpet when there.​
  • Quality – Never should the price of cleaning services be the sole criterion for selecting a carpet cleaner. A price that sounds high may not be a signal of a rip-off. In all professions, quality work deserves a quality price.
  • Truth in Advertising – Read the fine print in advertised specials to find out exactly what the price includes, and request a firm price in writing before the work begins.​
  • Training  Professional cleaning firms require management and employees to engage in formal training in a variety of cleaning disciplines, and these educational efforts will be ongoing.  Consumers should ask about the formal training background of technicians who will be cleaning their carpet.
  • Certification – Professional firms require technicians who have certification from organizations like the IICRC or through comparable franchise or independent training and testing organizations.
  • Experience – The years of experience a firm has, combined with formal training programs, contribute significantly to the experience and proficiency of its employees.
  • Knowledgeable  Professional firms employ and train technicians who have the ability to answer basic questions regarding carpet performance and maintenance, as well as spotting and cleaning.​
  • References – Consumers should ask for references from previous customers, and they should consult friends and business acquaintances about the reputation of the cleaning firm they are considering. Do not hesitate to call the Chamber of Commerce and the Better Business Bureau.​
  • Trade Associations – Professional cleaning firms are members of regional or national trade associations or other organizations that promote high ethical standards and continuing education. Look for trade association logos in advertising.​
  • Credibility – Community involvement through the Chamber of Commerce and/or professional business, charitable or similar organizations will be undertaken by concerned, caring professionals. Look for logos indicating involvement in these organizations.​
  • Method  Ask the cleaner which method of cleaning will be used and the advantages and disadvantages of this method compared to other methods.
  • Proof  Never hesitate to ask for proof. Ask to see the cleaner’s certification card, business license and insurance certificate.​
  • No Pressure – Technicians must be courteous and willing to take the time to thoroughly explain the cleaning and to answer all questions. The consumer should never feel pressured.
  • There is no single criterion for selecting a carpet cleaning service. Several combined factors must be considered in the selection decision.